ABOUT THECCWho we are
We are a service provider organization in Contact Center and Business Process Outsourcing (BPO) solutions. THECC allows your company to count on highly qualified personnel in phone support and telemarketing in order to provide an excellent service to your clients and to identify new sources of income; as well as access to new technology without the need of new investments to profit the benefits of the Contact Center industry.
What do we offer? Our services
CRM
Customer analysis, research and marketing research, value information.
Customer recruitment
Telemarketing, telemarketing campaigns, cross sales, customer loyalty.
Customer Management
General information, product and service consulting, opinion poll, quality assurance (QA) and after-sales service.
Money Collection
Preservation of portfolios enhancing the relationship of the client and money collection management by seeking the optimum credit history for the final consumer in a professional way.
Outsourcing
The client maintains the main part of the Contact Center and hires its overflow through THECC.
Staff management
Management and arrangement of the Contact Center HR through brokerage services.
QA
Quality assurance mechanisms and specialized methodologies that ensure quality service delivery.
Alternative Methods
Use of new methods such as IVR, SMS, email or chat depending on the type of interaction with the client.
Go-To Person
Support in all kinds of administrative and / or technical tasks, with a highly qualified staff.
WHY ARE WE DIFFERENT? OUR PLUS
We offer a solid and efficient technological foundation led by a highly qualified staff
Strict security policies have allowed us to enjoy the reliance of our customers.
More than 10 years providing integral solutions to our clients in Contact Center.
Main asset and true engine of our organization, customer satisfaction oriented.
VALUE CHAIN WHAT IS OUR SUCCESS BASED ON?
The benefits THECC offers its clients are results-oriented, a management model based on quality management, human resource, service management and technological infrastructure.
WHO HAS TRUSTED US?MEET SOME OF OUR CUSTOMERS
WHAT ARE OUR PRODUCTS?THECC PRODUCT PORTFOLIO
Blog
Posted By :Date :admin | 04-11-2017
When companies decide to install a Contact Center on their own, they face a number of obstacles that end up affecting the relationship negatively with customers. In the "self-taught" contact centers, it is common to find a lack of knowledge of the tools and mechanisms to identify and channel each call properly, and how to measure the quality of the service and the result of each call that enters and leaves the Contact Center. Benefits of a Contact Center: Focus on the core business: the customer can focus on their…
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