Why do you need a contact center?
Posted By :Date :admin | 04-11-2017
When companies decide to install a Contact Center on their own, they face a number of obstacles that end up affecting the relationship negatively with customers. In the "self-taught" contact centers, it is common to find a lack of knowledge of the tools and mechanisms to identify and channel each call properly, and how to measure the quality of the service and the result of each call that enters and leaves the Contact Center. Benefits of a Contact Center: Focus on the core business: the customer can focus on their…
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BUSINESS PROCESS OUTSOURCING (BPO)
Posted By :Date :admin | 04-11-2017
The Outsourcing Of Business Processes (BPO), as its name implies is a subcontracting that allows outsourcing common functions of the company in such a way that it can focus on your business, leaving these functions to experts and enjoying benefits such as saving time and money as well as better management results. Through our Contact Center our clients will be able to interact with a team specialized in customer service, sales, collections through personalized follow-ups, reaching effectiveness and service quality provided to the final consumer. In addition, we have a…
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