BUSINESS PROCESS OUTSOURCING (BPO)

BUSINESS PROCESS OUTSOURCING (BPO)

The Outsourcing Of Business Processes (BPO), as its name implies is a subcontracting that allows outsourcing common functions of the company in such a way that it can focus on your business, leaving these functions to experts and enjoying benefits such as saving time and money as well as better management results.
Through our Contact Center our clients will be able to interact with a team specialized in customer service, sales, collections through personalized follow-ups, reaching effectiveness and service quality provided to the final consumer.
In addition, we have a platform for monitoring and follow up the indicators of 100% web contact management, to monitor in real time the performance of our service as well as agents and supervisors.
Today, we have implemented, with great success, a proven model of rewards (it also includes commitments in the areas of opportunities for improvement) for our entire collaborators platform, associated to the results of the management. This includes a monthly monitoring of the indicators and a continuous feedback session at all levels, guaranteeing them an organization that is driven by results.
The operational excellence of the processes carried out by THECC is constantly recognized by our clients, reinforcing the commitment to continue offering the highest quality standards worldwide in each of our processes and solutions that allow customers to increase their performance and achieve value results.

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